Returns & Refunds Policy

Return & Refund Policy

Last updated: May 2026

Thank you for shopping at benrinest (benrinest.com). We want you to be satisfied with your purchase, and this policy outlines your rights and our procedures for returns, refunds, and exchanges in accordance with Australian Consumer Law.

1. Change of Mind Returns

We accept returns for change of mind under the following conditions:

  • The item must be unused, in original condition, and in its original packaging

  • The return request must be made within 14 days of receiving your order

  • Proof of purchase is required

Customers are responsible for return shipping costs for change-of-mind returns.

Once we receive and inspect the item, we will issue a refund to your original payment method (excluding original shipping costs).

2. Faulty, Damaged, or Incorrect Items

Under Australian Consumer Law, you are entitled to a replacement or refund if a product:

  • Is faulty or defective

  • Is significantly different from its description

  • Arrives damaged

  • Does not perform as expected

If you experience any of the above, please contact us within 7 days of receiving your item with:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the problem

We will cover return shipping costs for faulty or incorrect items.

3. Refund Process

Once your return is received and inspected:

  • Approved refunds will be processed within 3–7 business days

  • Funds will be returned to your original payment method

  • Processing times may vary depending on your bank or payment provider

4. Non-Returnable Items

The following items cannot be returned:

  • Used or damaged items not due to our fault

  • Items not in original condition or packaging

  • Final sale or clearance items (if applicable)

5. Exchanges

We currently do not offer direct exchanges. If you would like a different item, please:

  1. Return your original item (if eligible)

  2. Place a new order

6. Return Shipping

  • Customers are responsible for return shipping unless the item is faulty or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

7. Contact Us

If you have any questions or would like to request a return, please contact us:

Email: info@benrinest.com

We aim to respond within 1–2 business days.

8. Business Location

benrinest (benrinest.com) operates from Queensland, Australia.

9. Policy Updates

We reserve the right to update this policy at any time. Changes will be posted on this page.

By making a purchase from benrinest (benrinest.com), you agree to this Return & Refund Policy.