Shipping Policy

Shipping Policy

Last updated: May 2026

Thank you for shopping at Benrinest (benrinest.com). This Shipping Policy outlines how we process and deliver your orders.

1. Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday)

  • Orders are not processed on weekends or public holidays

  • During high-demand periods, processing times may be slightly longer

Once your order has been processed, it will be shipped and you will receive a confirmation email with tracking information (if available).

2. Shipping Times

Estimated delivery times vary depending on your location:

  • Orders are processed within 1-3 business days. 
    Delivery to Australia typically takes 8–12 business days 
    after dispatch.

Please note that these are estimated delivery times and may vary due to factors outside our control.

3. Shipping Costs

  • We offer free standard shipping on all Australian orders.

4. Tracking Your Order

  • Tracking information will be provided once your order has been shipped

  • Please allow a few days for tracking updates to appear

If you do not receive tracking details within a reasonable timeframe, please contact us.

5. Delays

While we aim to deliver your order within the estimated timeframe, delays can occur due to:

  • High order volumes

  • Postal service disruptions

  • Customs processing (for international orders)

  • Weather or unforeseen circumstances

Benrinest is not responsible for delays once the order has been shipped.

6. Incorrect Address

  • It is the customer’s responsibility to ensure the shipping address is correct

  • If an incorrect address is provided, we may not be able to change it once the order is shipped

  • Orders returned due to incorrect addresses may require additional shipping fees to resend

7. Lost or Stolen Packages

  • Benrinest is not responsible for lost or stolen packages once marked as delivered

  • If your package is lost in transit, please contact us and we will assist where possible

8. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with:

  • Your order number

  • Photos or videos of the damaged item

We will review and arrange a replacement or refund where applicable.

9. Split Shipments

In some cases, items may be shipped separately due to different suppliers or warehouse locations. You may receive multiple tracking numbers.

10. Contact Us

If you have any questions about your order or shipping, please contact us:

Email: info@benrinest.com

We aim to respond within 1–2 business days.

By placing an order with benrinest (benrinest.com), you agree to this Shipping Policy.